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All orders are shipped with door-to-door tracking and insurance, which means someone needs to be available at the delivery address to sign for the package. It can be you or a family member or a staff worker.
You will be kept informed with tracking updates by email and sms so you know when the package is already in your town. We strongly recommend you track the order until final delivery to avoid any unnecessary delays.
If no one is available to receive the package at the delivery address, the local postal service might leave a note with instructions on how to reschedule delivery or schedule a pickup. This varies from country to country and is beyond our control. We strongly recommend you contact them within 48h to avoid any further delays. Make sure to have your tracking number at hand.